The product.

“What stood out to me in practice was that firms rarely struggle because they do not care about compliance. The problem is that the evidence, reasoning and decisions behind it are often spread across files, emails, checklists and systems.

When someone senior needs to understand why a decision was made, the firm can be left reconstructing the story after the event. That creates pressure for staff and risk for the business.

Retibo is being built to give firms a clearer way to review that work, evidence their decisions and deal with potential gaps before they become a larger issue.”

“When we started building Retibo, the thing that bothered us most was how many tools stop at telling you there's a problem. That's the easy part. Anyone can flag a gap. Actually doing something about it is where the real work is, and that's what we cared about getting right.

So we built it so that when it finds a gap, someone's name goes against it, and a second person has to check the fix before it is ever marked as closed. We also knew from experience that no two matters look alike, so it learns that a conveyancing file isn't judged the same way a probate one is. And because we hated the thought of anyone rekeying details that are already sitting in a document, it reads the file and pulls them out for you to confirm.

None of that came from a roadmap someone handed us. We added it because it is what we would want if we were still the ones sitting with the file late on a Friday.”